Grammy-winning composer Ricky Kej recently expressed his frustration on X (formerly Twitter) about an incident with Air India. Kej alleged that his business class seat was downgraded to the economy without any refund and that the airline staff treated him rudely.
He shared his dissatisfaction publicly, prompting Air India to respond by asking him to send details via direct message (DM). Kej complied, but despite the airline’s claim that they provided a resolution, Kej accused them of lying on social media and insisted no proper resolution was given.
Kej’s initial complaint detailed his experience on August 3, where he was informed at the departure gate that his business class ticket was downgraded for no apparent reason.
He also described the airline staff as unhelpful and impolite. This marked the third time in a year that he faced such an issue with Air India. His post garnered significant attention, with many of his followers expressing support and criticizing the airline’s treatment of a renowned artist.
Ricky Kej Calls Out Air India for Downgrade, Poor Customer Service
Air India’s response involved a series of posts assuring Kej that they do not tolerate rude behavior and requesting him to DM his details for further action. Kej responded by sending the details and challenged the airline to prove their commitment to customer care.
Subsequently, Air India claimed they had provided a resolution through DM, which Kej vehemently denied, stating that the airline’s message lacked specific details about the refund and was unhelpful.
Kej’s public rebuttal of Air India’s claim of resolution sparked widespread disbelief and support from his followers. Many criticized the airline for its alleged misconduct and poor customer service, urging Kej to seek full compensation.
Comments ranged from calls for a consumer court case to broader criticisms of the airline industry’s reliability and honesty. The incident highlighted growing frustrations with Air India among passengers, particularly concerning customer service issues.
This is not the first instance of Air India facing backlash over passenger treatment. Recently, another passenger’s post went viral after he missed his connecting flight due to a rescheduled Air India flight, underscoring ongoing concerns about the airline’s management and reliability. These incidents reflect broader dissatisfaction and call for improved customer service standards within the airline industry.
