Enrique Calderón Fernández, the COO of Posadas, leads Mexico’s largest hotel group, overseeing 17,000 employees in an industry that is constantly evolving. In this episode of The Turndown, he shares his insights on leadership, innovation, and the future of hospitality.
Posadas has faced significant challenges, especially during the pandemic, and Enrique has been at the forefront of navigating these obstacles. He discusses the complexities of keeping hotels open during tough times, as well as the strategic efforts in expanding the company with 30 new properties.
Enrique highlights several pressing challenges in the hospitality industry, such as labor retention, rising operational costs, and changing guest expectations. He shares how Posadas is tackling these issues by focusing on improving guest experience, upselling, and integrating sustainability into the business model.
These measures aim to boost productivity and customer satisfaction in an increasingly competitive market. Enrique also touches on how Posadas has adapted to new technologies and business models to remain relevant in the industry.
How Posadas Is Using AI and Innovation to Redefine Hospitality Under COO Enrique Calderón Fernández
Embracing AI to Transform Hotel Operations and Enhance Guest Experiences at Posadas
A major part of Enrique’s leadership strategy is embracing innovation, particularly through the integration of artificial intelligence (AI). He discusses how AI is playing a role in transforming hotel operations and guest experiences, offering both challenges and opportunities. By leveraging this technology, Posadas aims to enhance its services while ensuring sustainability and efficiency across its operations. The company is pushing the envelope in terms of how AI can streamline processes and improve guest satisfaction.
In addition to Enrique’s leadership at Posadas, the episode also mentions Cloudbeds, a company at the forefront of redefining Property Management Systems (PMS) in the hospitality industry. Serving properties worldwide, Cloudbeds offers a unified and scalable platform that modernizes hotel operations, finance, marketing, and guest experience.
With numerous accolades, including recognition from Hotel Tech Report and World Travel Awards, Cloudbeds has positioned itself as a leader in technological innovation in hospitality management.
